ANSY SARL, with a capital of 10,000 €, whose head office is located at 1, Rue Vauban, 44000 Nantes, France
Represented by Jacques Leblais, in his capacity as Manager
Registered with the Nantes RCS : 879 050 557
Intra-community VAT number : FR73879050557
E-mail address :
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General terms of sales
1. About us
The company ANSY, SARL, with a capital of 10,000 euros, whose head office is located in NANTES (44000), 1 Rue Vauban, registered in the NANTES trade and companies register under number 879 050 557, represented by Mr. Jacques LEBLAIS (hereinafter the "Company").
The Company offers the following services : sale of furniture and decorative items.
The Company invites Customers to carefully read these general terms of sale (hereinafter the "GTS").
The GTS govern the conditions under which the Company sells its products to its professional and non-professional customers by direct means, by paper medium or by electronic medium. They apply to all sales concluded by the Company and are binding on any contradictory document, in particular the Customer's general conditions of purchase. They are systematically communicated to the customer who requests them.
The customer acknowledges having read the GTS before ordering. Placing an order implies acceptance of the GTS. It is up to the customer to take this into account before purchasing.
In the event of a subsequent modification of the GTS, the customer is subject to the version in force when ordering.
The photographs or graphics presented on the site, catalogs or flyers are not contractual.
"Customer" means the professional or consumer who has ordered an item sold ;
"Order" means any order placed by the Customer orally, in paper form or in electronic form ;
“General Terms of Sale” or “GTS” mean this document ;
"Consumer" means the buyer, a natural person who acts outside his professional activity ;
“Company” means the ANSY Company more fully described in article 1 hereof ;
"Products" means the material things that can be appropriated and that are offered for sale ;
"Professional" means the buyer, a legal or natural person who acts in the context of his professional activity.
Orders are placed by the Customer directly, by paper or by electronic means. The sales of Products are carried out after establishing a quote for the Customer, acceptance of this quote by the Customer and express acceptance of the Order by the Company.
Any modification to the Order requested by the Customer is subject to the express acceptance of the Company.
The Order expresses the Customer's consent irrevocably ; he cannot therefore cancel it, except with the express prior agreement of the Company. In this case, the Customer will compensate the Company for all costs incurred and for all direct and indirect consequences which result therefrom. In addition, the deposit already paid will remain with the Company.
5. Products and prices
The prices are those in force on the date of placing the Order, as established on the quote provided to the Customer or according to the scale indicated on site to the Customer. The prices are presented excluding taxes (HT) and all taxes included (TTC). If the cost of the Products cannot be determined, a priori, with certainty, a detailed estimate will be given to the Customer with the method of calculating the price allowing him to verify it.
The Company may provide the Customer with price reductions, discounts and rebates depending on the status of the Customer, according to the conditions set by the Company.
In no case may a Customer demand the application of reductions which are no longer in force on the day of the Order.
With each Order, an invoice is established by the Company intended for the Customer.
The Company cannot be held responsible for stock shortages or the impossibility of selling a Product whose stock does not exist.
6. Payment terms
In the absence of specific terms, the price is payable in cash at the time of placing the Order.
Payment can be made by bank transfer.
In the event of total or partial failure to pay for the services by the date agreed on the invoice, the Client must pay the Company a late payment penalty, the rate of which is equal to the rate charged by the European Central Bank for its refinancing operation, increased by 10 percentage points. The financing transaction selected is the most recent on the date of the Order of the Products. This penalty is calculated on the amount including tax of the remaining amount due, and runs from the date of expiration of the price without any prior notice being necessary.
In addition to the compensation for delay, any sum, including the deposit, not paid on its due date will automatically result in the payment of a lump sum compensation of 40 euros due for collection costs.
Delivery is made to the address indicated by the Customer when ordering by the Géodis messaging service.
The Company undertakes to have the Products delivered as soon as possible. These may vary depending on the geographic area of the Customer, the delivery method chosen or the Product ordered. The delivery times indicated when placing the Order are indicative and not contractual.
In case of exceeding the delivery deadline of 30 days, except in cases of force majeure, the Customer may terminate the contract by registered letter with request for acknowledgment of receipt, after having directed the Company, according to the same terms, to deliver within a reasonable additional time, and if the Company has not performed within this time. In this case, the Customer will be reimbursed within 30 days if a payment has already been made.
In the event that delivery is impossible, due to an error on the address indicated by the Customer, the Company will contact the Customer as soon as possible in order to obtain a new delivery address. Any additional delivery costs will be borne by the Customer.
In addition, the responsibility of the Company cannot be engaged for reasons of delivery time in periods of high demand, such as the periods of end-of-year celebrations. Neither can the Company be held liable for delays caused by reasons of force majeure, that is to say due to the occurrence of an unforeseeable, irresistible event beyond its control.
For all its Orders, the Customer has a right of complaint for 14 days from the delivery of the Product.
However, it is up to him to check the apparent condition of the Products upon delivery, as stipulated by email when his Order is dispatched. In the absence of reservations expressly expressed during delivery, the Products are deemed to comply with the Order.
To exercise their right of complaint, the Customer must send the Company, at the address , a declaration in which they express their reservations and complaints, accompanied by supporting documents relating thereto. A complaint not respecting the conditions described above cannot be accepted.
The Company will reimburse and rectify the Product or its components as soon as possible and at its expense, to the extent possible.
9. Consumer's right of withdrawal
The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L. 221-28 of the Consumer Code :
"The right of withdrawal cannot be exercised for contracts :
Provision of services fully executed before the end of the withdrawal period and the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal,
Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period,
Supply of goods made according to consumer specifications or clearly personalized,
Supply of goods liable to deteriorate or expire quickly,
Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection,
Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles,
Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional,
Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency,
Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery,
Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications,
Concluded during a public auction,
Accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period,
The supply of digital content not supplied on a material medium, the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal. "
To exercise this right of withdrawal, the Consumer sends a declaration to the address : email@example.com.
The Products must be returned in their original packaging and in perfect condition within 14 days from the notification of the withdrawal to the Company by the Consumer. Return costs remain the responsibility of the Consumer. It will be reimbursed for all the costs paid for placing the Order within 14 days of the Company acknowledging its declaration of withdrawal. The reimbursement will be made by the same means of payment as that used for the purchase.
This right of withdrawal does not apply to the Professional.
10. Transfer of risks and ownership
The Company retains ownership of the Products sold until full payment of the price by the Customer. It can therefore repossess said Products in the event of non-payment. In this case, the deposits paid will remain with the Company as compensation.
For Professionals, the transfer of risks to the Client takes place upon delivery of the goods to the carrier by the Company. For Consumers, risk transfer takes place upon delivery.
11. Legal guarantees
Products sold to Consumers are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below :
Article L.217-4 of the Consumer Code :
"The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was charged to him by the contract or was carried out under his responsibility. "
Article L.217-5 of the Consumer Code:
"To comply with the contract, the product must :
1. Be suitable for the use normally expected of similar goods and, where appropriate: correspond to the description given by the seller and have the qualities which the latter presented to the buyer in the form of a sample or model; have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, especially in advertising or labeling
2. Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted. "
Article 1641 of the Civil Code :
"The seller is bound by the warranty for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much that the buyer would not have acquired it, or would have given a lesser price, if he had known them. "
Products sold to Professionals also benefit from the guarantee provided for in article 1641 of the Civil Code.
Any Product resold, altered, modified or transformed is not covered by the warranty.
The warranty is limited to the replacement or reimbursement of non-compliant or defective Products. It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered.
The Customer must inform the Company of the existence of the defects within two years. The Company will rectify the Products deemed to be defective as far as possible.
If the responsibility of the Company is retained, the guarantee is limited to the amount excluding tax paid by the Consumer for the delivery of the Products.
The replacement of the Products does not have the effect of extending the duration of the warranty.
The information on the website, the catalogs, prospectuses and prices of the Company are given for information only and are subject to revision at any time. The Company is entitled to make any modifications which it deems useful.
When placing an Order, the Customer is subject to the stipulations set out in the GTS in force when placing the order.
13. Processing of personal data
The purchase by the Customer may result in the processing of his personal data.
This personal data is necessary for the processing of his Order and the establishment of his invoices if necessary, as well as for the improvement of the services offered on the Company. This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016. If the Customer refuses the processing of his data, he is asked to refrain from using the services of the society.
Furthermore, in accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right to interrogate, access, rectify, modify and oppose all of their personal data by writing, by e-mail and proving his identity, to the following address firstname.lastname@example.org.
14. Sharing of collected data
The Company may have recourse to third-party companies to carry out certain operations.
The Customer accepts that third-party companies may have access to his data to allow the fulfillment of his Order. These third-party companies only have access to the data collected in the context of carrying out a specific task. The Company remains responsible for the processing of this data.
In addition, the Customer may be led to receive information or commercial offers from the Company or its partners. The Customer may at any time object to the receipt of these commercial offers, by writing to the address of the Company indicated above.
In addition, Customer information may be transmitted to third parties without their express prior agreement in order to achieve the following goals : to comply with the law, protect anyone from serious bodily injury or death, fight against fraud or attacks protect the Company or its users, protect the Company's property rights.
15. Data protection
The Company ensures an appropriate level of security proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulations 2016/679 of April 27, 2016.
However, these measures do not in any way constitute a guarantee and do not commit the Company to an obligation of result concerning data security.
16. Intellectual property
The brand, logo and graphic charter are registered trademarks, the ownership of which belongs exclusively to the Company. Any distribution, exploitation, representation, reproduction, whether partial or complete without the express authorization of the Company will expose the offender to civil and criminal proceedings.
17. Jurisdiction clause
The law governing the GTS is French law. Any dispute that may arise between the Company and a Customer during the execution of the GTS will be the subject of an amicable resolution attempt. Otherwise, disputes will be brought to the attention of the competent courts of ordinary law.
18. Customer acceptance
The Customer expressly accepts the GTS. He declares that he is aware of it and renounces to avail himself of any other document, in particular his own general conditions of purchase.
The Consumer acknowledges having read the information and information provided for in articles L 111-1 to L 111-7 of the Consumer Code, and in particular : the essential characteristics of the Product ; the price of the products ; the date or time limit for the Company to supply the Product ; information relating to the identity of the Company (postal, telephone, electronic contact details) ; information relating to legal and contractual guarantees and their methods of implementation ; the possibility of resorting to conventional mediation in the event of a dispute ; information relating to the right of withdrawal (deadline, methods of exercise).
Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information that we collect.
1. Collection of personal information
We collect the following information : surname, first name, e-mail address, telephone number.
Your personal information is collected through a contact form. We use the information thus collected for the following purposes : contact, information, promotional offers.
3. Right of opposition and withdrawal
We are committed to offering you a right of objection and withdrawal regarding your personal information. The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection. The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, in a distribution list.
To exercise these rights, you can contact us by post at the following address : ANSY SARL, 1 Rue Vauban, 44000 Nantes, France ; or by email at email@example.com.
4. Right of access
We are committed to recognizing a right of access and rectification to persons wishing to consult, modify or delete information concerning them.
To exercise this right, you can contact us by post at the following address : ANSY SARL, 1 Rue Vauban, 44000 Nantes, France ; or by email at firstname.lastname@example.org.
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your data. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.
1. Access to the site
Access to the site and its use are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising, and for any form of commercial solicitation, including sending unsolicited e-mails.
2. Site content
All brands, photographs, texts, comments, illustrations, images, animated or not, video sequences, sounds, as well as all computer applications that could be used to operate this site, and more generally all the elements used and reproduced on the site are protected by the laws in force under intellectual property. They are the full property of the publisher or its partners.
Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.
3. Site management
For the proper management of the site, the publisher may at any time :
- Suspend, interrupt or limit access to all or part of the site, reserve access to the site or to certain parts of the site, to a specific category of Internet users ;
- Delete any information that could disrupt its operation or that contravenes national and international laws, or with the rules of Netiquette ;
- Suspend the site in order to proceed with updates.
The publisher cannot be held liable in the event of a failure, breakdown, difficulty or interruption of operation, preventing access to the site or to one of its functionalities.
The material of connection to the site that you use is under your full responsibility. You must take all appropriate measures to protect your material and your own data, in particular from viral attacks by Internet. You are also solely responsible for the sites and data that you consult.
The publisher cannot be held responsible in the event of legal proceedings against you because of the use of the site or any service accessible via the Internet, or because of your non-compliance with these general conditions of use. The publisher is not responsible for damage caused to yourself, to third parties and / or to your equipment as a result of your connection or your use of the site, and you renounce any action against it as a result. If the publisher were to be the subject of an amicable or legal procedure because of your use of the site, he could turn against you to obtain compensation for all the damages, sums, convictions and costs that could arise from this procedure.
The establishment by users of hypertext links to all or part of the site is authorized by the publisher. Any link must be removed at the request of the publisher. Any information accessible via a link to other sites is not published by the publisher. The publisher has no right to the content present in the said link.
6. Photographs and representations of the products
The photographs or representations of products, accompanying their description, are not contractual and do not bind the publisher.
7. Applicable law
These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher's head office, subject to an allocation of specific jurisdiction arising from a particular law or regulation.
8. Contact us
For any question, information on the products presented on the site or concerning the site itself, you can leave a message at the following address : email@example.com.